Current Job Openings

Posted Job Title

Temporary Slate Support Specialist – Penn Engineering

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

Reporting to the Associate Director of Operations & New Initiatives in the Office of Academic Innovation, the Slate System Support Specialist is responsible for the effective coordination, support, and maintenance of the Slate CRM system. This role will predominantly be supporting the admissions system needs for online, on-campus masters and graduate degrees as well as the admissions system for Penn Engineering’s K-12 summer program, ESAP; this role may also support student success features where appropriate and necessary, as well. The Support Specialist is responsible for escalating issues to and collaborating on cases with the Slate Product Manager and Slate System Developer to ensure timely and accurate addressing of requests. This role should feel comfortable with independently maintaining workflows, managing application cycles, and providing technical support for events and marketing campaigns/emails. They will be the direct support contact for the online admissions and marketing team.

Strong candidates for this position will have 1-3 years of experience with the Slate system, are familiar with the features that drive the admissions system, and are able to generally troubleshoot related concerns. Additionally, candidates with strong organizational and administrative skills will be good candidates as this role will require supporting administrative tasks for recruitment events, office hours, and student affairs events that use Slate to capture registration. This role will be hybrid and should anticipate two (2) days in-office in Philadelphia on the University of Pennsylvania campus.

Job Description

Job Responsibilities

Slate Process Coordinator

• Coordinate/operate the Slate Admissions System for Penn Engineering, supporting online programs, on-campus masters and Ph.D., and our K12 admissions rounds
• Support coordination of the Student Success system features, as well
• Manage the process of turning applications on and off for each cycle
• Make system updates where appropriate, either live or between admissions application cycles; will collaborate with the Slate System Developer
• Support workflow maintenance, including clearing workflows in preparation for the next cycle
• Provide troubleshooting support for the Admissions/Marketing team and serve as the primary support contact for the online Admissions/Marketing team

Campaigns & Deliver Communications Support

• Support the development/build of ad hoc and campaign/drip emails in the Slate system, including recipient list queries, merge fields, and logic.
• Work with Slate Product Manager to confirm and build Deliver message queries where appropriate, along with conditional logic, merge fields, etc.

Request Processing, Triage & Escalation

• Triage incoming Slate-related requests into the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support.
• Manage the Slate Helpdesk Asana board and in collaboration with team, migrate issues to the backlog.

Cycle Preparation Checklist Coordination

• Maintain and coordinate the cycle preparation checklist projects in Asana to ensure all tasks are completed on schedule.
• Provide recommendations for updating the checklist with the aim of tracking all behaviors required to open, manage, and close each admissions round.
• Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are completed timely, accurately, and drive toward key deadlines per the cycle prep checklist.

Events Support

• Provide Slate-related support for events managed by the admissions/marketing teams as well as student affairs, including online and on-campus recruitment and engagement activities.
• Support includes auditing event templates and communications, supporting registration processes, and supporting event setup in Slate.
• Provide day-of support for Slate-driven events, where appropriate.

System & General Support

• Ensure the Slate system has accurate user and permissions information.
• Assign/update permissions at the discretion of the Associate Director.
• Consistent deduping of records to ensure data accuracy and cleanliness.
• Support Associate Director with various tasks and projects where needed.

Other duties as assigned

Qualifications

Required

• Bachelor’s degree, preferably in an IT-related field, with one to three (1-3) years in an enrollment services role requiring technical and functional knowledge or an equivalent combination of education and experience.
• Experience working in a CRM, preferably Technolutions Slate
• Strong problem-solving and troubleshooting skills
• Ability to learn quickly and understand complex processes
• Proficiency in workflow management and campaign communication strategies
• Excellent organizational and project management abilities

Preferred

• Experience supporting higher education admissions or marketing teams
• Familiarity with Asana or similar task/project management tools
• Understanding of student recruitment, marketing, and admissions processes and event management

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $30.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.

Posted Job Title

Academic Operations Manager, Online Programs – Penn Engineering

Job Profile Title

Coordinator B

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

The Academic Operations Manager for Online Programs plays an important role in the new Office of Academic Innovation, which is dedicated to delivering exceptional engineering education. Reporting to the Director of Online Student Experience, this position manages academic processes, workflows, and communications for online master’s degrees, dual degrees, certificates, and non-degree students—serving over 3,000 learners worldwide.

This role works closely with the school’s Office of Academic Services (OAS) to manage program and course rostering, enrollment processes, and student workflows. As the online student population grows, this position will evolve to meet emerging needs. It’s an exciting opportunity to support students in achieving their academic and professional goals.

Job Description

Responsibilities

Academic Operations:

• Serve as the main point of contact with the OAS registrar and operations team as well as University partners as needed.
• Efficiently and accurately process student requests such as transfer credits, leave of absences, returns from leaves, advisor holds, course and program withdrawals, petitions, tuition and fee adjustments, enrollment deposits, finalize graduation audits, and manage official transcript vendor relationships.
• Coordinate with the Office of the University Registrar to submit new courses and programs for approval, prepare and submit semesterly rosters, and collaborate with key stakeholders to finalize and release course schedules accurately and on time.
• Manage and maintain degree program audits.
• Ensure that the Dean’s Master’s Scholarship, Grace Hopper, and Teaching and Learning Practicum Fellowship are applied to students’ accounts.
• Maintain course waitlists and register students for permitted courses.
• Help to streamline and improve existing and new workflows related to academic operations.

Student Affairs Operations:

• Support escalated student cases by managing complex workflows. Collaborate with faculty, course staff, and the Office of Academic Services to ensure efficient facilitation and resolution of cases.
• In collaboration with the Director for Online Student Experience, update and maintain the Online Student Handbook.

Communications & Information Management

• Manage all cyclical student communications, ensuring clarity, consistency, and alignment with program objectives.
• Help develop communication plans to promote student engagement opportunities.
• Maintain the Academic Program Calendar and public Course Schedule, ensuring accurate and timely updates across documents, websites, and communication platforms.
• Regularly review and update the course catalog, program guidelines, and other student-facing materials to reflect current offerings, policies, and procedures.
• Collaborate with stakeholders to ensure communication materials are engaging, accessible, and effectively distributed to relevant audiences.

Administrative Support

• Assist with planning and organizing our large-scale, in-person events such as Commencement Reception and Fall Fest.
• Oversee work-study positions.

Other duties as assigned

Qualifications

• Bachelor’s degree and a minimum of 2-3 years of experience, preferably in higher education, student affairs or a closely related field, or an equivalent combination of education and experience
• Demonstrated experience supporting graduate-level and/or working professional students preferred
• Strong customer service skills, positive attitude and attention-to-detail
• Intermediate Excel skills such as pivot tables, vlookup and filters
• Experience with a CRM system such as Slate strongly preferred
• Experience maintaining student records and working with student information systems strongly preferred
• Proficient with GSuite
• Excellent written and verbal communication skills
• Experience working in a highly collaborative team environment preferred

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$43,919.00 – $65,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.

Posted Job Title

Online Graduate Admissions Manager – Penn Engineering

Job Profile Title

Coordinator B

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

The Admissions Manager will be pivotal in managing the admissions process for our online master’s programs, with a strong focus on driving enrollment growth and achieving ambitious targets. You will be responsible for developing and implementing innovative recruitment strategies, engaging prospective students, and effectively communicating the benefits of our programs. Your role will involve overseeing the comprehensive review of applications, collaborating with other online program teams, and ensuring transparent policies align with program goals, all while maximizing conversion rates and enhancing the student experience.

Job Description

Job Responsibilities

• Admissions & Enrollment
  • Oversee the timely review process of applications, ensuring fair and consistent evaluation of candidates based on academic qualifications and alignment with program goals.
  • Maintain transparent admissions policies and procedures, including eligibility criteria, application deadlines, and application requirements. Regularly update these policies to align with evolving program needs and university standards.
  • Supervise, train, and motivate admissions counselor staff to meet or exceed enrollment targets.
  • Leverage expertise in admissions to actively engage in recruitment webinars, coffee chats, and other events as required. The admissions manager will need to be able to actively participate in on-camera events.
  • Work with the Admissions Operations team to process Master’s applications in the Slate system. As a Slate user, become familiar with the workflows and processes.
  • Establish effective communication channels with prospective applicants, providing timely and accurate information regarding the application process, admission decisions, and next steps. Respond promptly to inquiries and concerns.
  • Maintain relationships with the online team and collaborate to advise on departmental inquiries.
  • Collaborate with the online team to plan and host information sessions for prospective and accepted students.
  • Collaborate with the on campus admissions team for idea generation and cross departmental training.
  • Manage degree conferral process for entering students, ensuring transcript accuracy and compliance with academic policies and timelines.

• Data Collection, Analysis, Evaluation & Systems
  • Utilize admissions management systems and technology tools to streamline and enhance the admissions process. Work closely with the Operations Team to update the CRM and workflows as needed.
  • Regularly collect and analyze data related to admissions to identify trends, assess the effectiveness of recruitment initiatives, and refine strategies for maximum impact.
  • Use Slate to track students from recruitment to enrollment, ensuring a seamless and engaging journey for all prospects.
  • Use this data to identify trends, assess the effectiveness of initiatives, and make data-driven decisions for continuous improvement. Adapt strategies based on feedback and outcomes to ensure that the School is making meaningful progress toward enrollment goals.

Qualifications

• Bachelor’s degree, masters degree preferred, and 3-5 years of experience in higher education, ideally with a focus on admissions or financial aid, or an equivalent combination of education and experience.
• Proficient with G suite, MS Office 365, and communication tools (e.g., Slack, Teams), and able to adapt to new tools and technologies.
• Experience using technology to streamline student communication through ticketing systems, CRM, and/or project management tools such as Asana.
• Experience with Slate strongly preferred.
• Demonstrated ability to manage complex processes and workflows.
• Demonstrated record of personal and professional initiative, flexibility, and excellent oral and written communication skills.
• Ability to work independently and as a team member.
• Some weekends and evenings may be required.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$43,919.00 – $68,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.