Academic Advisor – Penn Engineering Online
Posted Job Title
Academic Advisor – Penn Engineering Online
Job Profile Title
Coordinator, Program
Job Description Summary
Penn Engineering Online is seeking a passionate higher education professional with experience in graduate-level academic advising for non-traditional, mid-career professional, or adult learners, providing students with the resources and support they need to persist to graduation. The Academic Advisor supports students who are enrolled in the at-scale online graduate degree and certificate programs from acceptance through graduation.
Job Description
Penn Engineering Online is seeking a passionate higher education professional with experience in graduate-level academic advising for non-traditional, mid-career professional, or adult learners, providing students with the resources and support they need to persist to graduation. The Academic Advisor supports students who are enrolled in the at-scale online graduate degree and certificate programs from acceptance through graduation. The Academic Advisor is responsible for fostering student success and retention by advising students through multiple communication platforms, conducting anti-melt communication efforts, tracking student progress, and serving as a trusted collaborator for the course team. They are also responsible for upholding program and university policies and helping students understand how these policies directly affect their academic experience. Additionally, the Academic Advisor supports the Community Engagement Manager with engagement initiatives such as virtual and in-person events. Reporting to the Academic Advising Manager, the Academic Advisor will join a collaborative team that is continually innovating and streamlining processes in a positive and dynamic work environment.
Responsibilities:
- (60%) Advising
- Conduct day-to-day communication with advisees via email, phone, texting, office hours, and video-conferencing in a warm and professional manner ensuring that all correspondence is addressed within 24 hours of receipt.
- Advise students on curriculum, program policies, time management, etc. Connect students to University resources as needed.
- Host weekend and evening advising sessions each month.
- Regularly advise students who are on academic warning or probation and on-radar students.
- (15%) Advising Management
- Track and maintain student records by recording advising notes, processing course-level petitions, performing degree audits, and reviewing prerequisite errors.
- (20%) Community Engagement
- Create and maintain program information for students.
- Support new student onboarding by assisting with initial account set-up, planning information sessions, establishing and communicating important dates and deadlines, etc. Develop and maintain online resources for students such as the onboarding course, graduation course, and supplemental resources.
- Support and promote community engagement with various efforts including but not limited to: coordinating online seminars and student networking events, oversee some student club initiatives, enrolling students in MOOCs, monitoring and seeding student Slack workspace and LinkedIn group, supporting in-person meet-ups and annual events such as Homecoming and Commencement, and SPARC.
- (5%) Other – Cross-train as an integral member of the Penn Engineering Online Student Affairs team. Other duties as assigned.
Qualifications:
- Bachelor’s degree and 2 – 3 years of related higher education experience, or an equivalent combination of education and experience.
- Excellent written and verbal communication skills
- Ability to work independently and as a team member
- Strong customer service skills and attention to detail.
Hybrid Schedule: 2 days in office, 3 days work from home
Evening and weekend work is required.
Job Location – City, State
Philadelphia, Pennsylvania
Resume and Cover Letter are required as part of job application.
Department / School
School of Engineering and Applied Science
Pay Range
$24.13 – $30.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and the pay range assigned to the job profile.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
