Current Job Openings

Posted Job Title

Slate Systems Analyst (Slate Captain) – Office of Academic Innovation – Penn Engineering

Job Profile Title

Business Systems Analyst

Job Description Summary

Reporting to the Associate Director of Operations & New Initiatives, the Slate System Analyst (Slate Captain) is a subject matter expert and team leader responsible for driving innovation and optimization within the Slate instance(s) under the purview of Penn Engineering’s Office of Academic Innovation. This role combines deep technical proficiency with strategic oversight, ensuring seamless integration of systems, processes, and teams. This position requires an individual with strong leadership and organizational skills, business acumen, and technical savvy, particularly with Slate, and Ellucian Banner. The Slate Captain plays a pivotal role in enhancing the efficiency of business processes across systems, identifying opportunities for improvement, and spearheading development initiatives that streamline workflows and improve user and stakeholder experiences. This role will collaborate deeply with the Slate System Developer as well as the Slate Coordinator, a lower level administrative role to help drive completion of tasks on the Systems Team.

The ideal candidate is an experienced problem-solver with a strong background in the system analysis, process improvement, and CRM management, preferably with familiarity with SQL, Javascript, HTML, and CSS, and with preferably 4-5 years of experience in Slate. This role should be adept at managing projects and people, building collaborative relationships, and seeing the broader connections between technology, systems, and institutional goals. Additionally, ideal candidates will hold prior experience with admissions and student success operations outside of CRM systems. This role is central to advancing the Office’s mission of innovation through creative, data-informed solutions that support operational excellence and student success.

Job Description

Job Responsibilities:

Slate Strategic Lead & Consultant

• Directly support the Slate System Owner (Associate Director of Strategic Operations & New Initiatives) to establish strategic direction, development, and maintenance of the Slate Admissions and Student Success system(s)
• Serve as thought partner to the Associate Director around the Slate system and its assets, collateral, integrations, and other collaborative tools
• Act as training lead developing training content to support system end users, delivering training content, and providing pre- and post- training support for various constituents
• Manage Slate escalation plan and serve as secondary/tertiary troubleshooting support
• As needed, assist with resolving escalated issues from the Slate Help Desk and other tickets/requests.
• Escalate issues to the Associate Director of Operations, as needed
• Act as liaison between CETS, ISC, Provost’s Office, and other departments that support Slate operations.
• Manage integrations with other tools, chiefly including ADIT (the Admissions Data Import Tool)
• Develop, edit, and maintain Slate documentation in collaboration with the Slate System Developer and Coordinator. Drive a cyclical review of documentation to ensure it is as up to date as possible.
• Innovate and improve existing processes through the use of Slate, its available integrations, and other available tools
• Manage consultancy support relationship

Data Reporting & Analytics

• Data processing: Build reports and queries (including SQL) to extract data from the Slate CRM system and the Data Warehouse. Process and prepare data for analysis and reporting.
• Reporting: Oversee the maintenance and regular updating of standard reports. Handle requests for ad-hoc reports. Analyze and compile data to fulfill specific reporting requirements. Ensure the accuracy, relevance, and timely completion of all data reports.
• Data visualization: Transform raw data sets into clear, meaningful visualizations. Perform data analysis to provide actionable insights. Utilize data visualization tools to present data findings effectively.
• Security: Ensure compliance with all data security practices and routinely advise others on how to keep our data safe.

Business process analysis & Project Management

• Provide top-tier customer support and build meaningful client relationships with relevant stakeholders
• Identify business needs, UI/UX preferences, identify limitations and opportunities, and work to set, drive, and exceed product development expectations for stakeholders and teams
• Support the Associate Director of Operations in coordinating special projects and new initiatives that align with the office’s strategic priorities.
• Familiarity with API and complex integration development, in collaboration with the Slate System Developer.
• Develop flow charts, identify process inefficiencies, propose solutions, work in collaboration with Associate Director and other teammates to implement changes
• Drive creation of project scoping documents, timelines, needs assessments, SWOT analyses, feature needs, and feature development project documents
• Drive timely development and completion of the Slate Development Backlog:
• Project manage new initiatives,
• Triage and scope new requests, develop proposed solutions, work with Associate Director to confirm direction
• Work with the System Managers to develop and test proposals
• Facilitate change management with relevant stakeholders, and develop meaningful documentation and training content
• Collaborate with the Slate Coordinator to maintain accurate and up-to-date Asana project boards to track and triage requests

Other duties as assigned

Qualifications

Required

• Bachelor’s degree in an IT-related field and two to three (2-3) years of experience in an Enrollment Server role requiring technical and functional knowledge, or an equivalent combination of education and experience.
• Experience with system integration, operation, and data management
• Experience providing technical and operational support to an admissions and/or student success apparatus within a university
• Strong project management experience and familiar with task/project management tools such as Asana

Preferred

• Experience as a manager or developer in the Slate CRM
• Master’s degree preferred

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$51,824.00 – $85,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.

Posted Job Title

Senior Instructional Designer – Penn Engineering

Job Profile Title

Manager C, Student Services, Online Learning

Job Description Summary

The Office of Academic Innovation at Penn Engineering is looking for a talented Senior Instructional Designer who can collaborate with our accomplished faculty to create unique and powerful learning experiences that leverage the latest in learning science and advances in technology to foster engagement and rigorous learning.

Job Description

The Senior Instructional Designer will work with faculty to plan highly engaging, scalable online courses, driving the learning design process by guiding faculty through key decisions about how to transform their courses for online students. They will then collaborate with faculty to execute the planned approach, assisting with various types of content development, and provide project management to ensure work adheres to timelines and budgets. In partnership with other Office of Academic Innovation staff, they will build each course in the platform and run comprehensive QA on them to prepare for successful launches. Post launch, this individual will coordinate key aspects of live course facilitation, supplements/corrections to course materials, and revisions for future iterations of courses.

Additionally, this individual will provide key strategic support to the office as a whole, helping create processes, policies, and support structures to ensure our online students feel supported through their educational journeys.

Responsibilities

• Work with faculty to design highly engaging, scalable online courses that meet Penn Engineering Online course standards. Manage the development of an average of 2-3 courses at a time, from initial design through launch. Drive the learning design process by guiding faculty through key decisions about how to transform their courses for online students and manage timelines and deliverables.
• Lead development of learning design deliverables including learning objectives, assessments, content plans, activity types, and student interactions.
• Work with faculty and teaching assistants as subject matter experts and content producers to generate rigorous and engaging learning assets that highlight Penn and our faculty.
• Using an iterative design and feedback approach to validate and refine learning design choices, evaluate the effectiveness of a design in improving learning outcomes prior to and following release.
• Execute project-related research tasks as needed to inform or support learning design, student support, and other key decisions.
• Other duties as assigned.

Prior Experience and Qualifications

• Bachelor’s Degree with 3+ years of experience designing full online courses or equivalent combination of education and experience. A master’s degree in a related field and a background in Computer Science or STEM is strongly preferred.
• Strong collaborator and communicator capable of working closely with colleagues to achieve project objectives in a fast-paced environment
• Demonstrated ability to work autonomously and deliver on precise deadlines
• Passion for learning and remaining on the cutting edge of current thinking in the field and an ability to articulate a perspective on these topics
• Also pluses, but not required:
• Experience working in a higher ed institution, collaborating directly with faculty to diplomatically guide them toward effective outcomes
• Familiarity with a variety of web and interactive technologies and how they support effective learning
• Basic understanding of front-end design and development (UX principles, HTML, etc.)
• Knowledge of best practices, processes, and current developments in online education and learning science
• Experience with UX/learner testing, familiarity with principles and processes of human centered design and universal design, experience using analytics to make data driven learning design decisions

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$51,824.00 – $80,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.

Posted Job Title

Temporary Slate Support Specialist – Penn Engineering

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

Reporting to the Associate Director of Operations & New Initiatives in the Office of Academic Innovation, the Slate System Support Specialist is responsible for the effective coordination, support, and maintenance of the Slate CRM system. This role will predominantly be supporting the admissions system needs for online, on-campus masters and graduate degrees as well as the admissions system for Penn Engineering’s K-12 summer program, ESAP; this role may also support student success features where appropriate and necessary, as well. The Support Specialist is responsible for escalating issues to and collaborating on cases with the Slate Product Manager and Slate System Developer to ensure timely and accurate addressing of requests. This role should feel comfortable with independently maintaining workflows, managing application cycles, and providing technical support for events and marketing campaigns/emails. They will be the direct support contact for the online admissions and marketing team.

Strong candidates for this position will have 1-3 years of experience with the Slate system, are familiar with the features that drive the admissions system, and are able to generally troubleshoot related concerns. Additionally, candidates with strong organizational and administrative skills will be good candidates as this role will require supporting administrative tasks for recruitment events, office hours, and student affairs events that use Slate to capture registration. This role will be hybrid and should anticipate two (2) days in-office in Philadelphia on the University of Pennsylvania campus.

Job Description

Job Responsibilities

Slate Process Coordinator

• Coordinate/operate the Slate Admissions System for Penn Engineering, supporting online programs, on-campus masters and Ph.D., and our K12 admissions rounds
• Support coordination of the Student Success system features, as well
• Manage the process of turning applications on and off for each cycle
• Make system updates where appropriate, either live or between admissions application cycles; will collaborate with the Slate System Developer
• Support workflow maintenance, including clearing workflows in preparation for the next cycle
• Provide troubleshooting support for the Admissions/Marketing team and serve as the primary support contact for the online Admissions/Marketing team

Campaigns & Deliver Communications Support

• Support the development/build of ad hoc and campaign/drip emails in the Slate system, including recipient list queries, merge fields, and logic.
• Work with Slate Product Manager to confirm and build Deliver message queries where appropriate, along with conditional logic, merge fields, etc.

Request Processing, Triage & Escalation

• Triage incoming Slate-related requests into the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support.
• Manage the Slate Helpdesk Asana board and in collaboration with team, migrate issues to the backlog.

Cycle Preparation Checklist Coordination

• Maintain and coordinate the cycle preparation checklist projects in Asana to ensure all tasks are completed on schedule.
• Provide recommendations for updating the checklist with the aim of tracking all behaviors required to open, manage, and close each admissions round.
• Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are completed timely, accurately, and drive toward key deadlines per the cycle prep checklist.

Events Support

• Provide Slate-related support for events managed by the admissions/marketing teams as well as student affairs, including online and on-campus recruitment and engagement activities.
• Support includes auditing event templates and communications, supporting registration processes, and supporting event setup in Slate.
• Provide day-of support for Slate-driven events, where appropriate.

System & General Support

• Ensure the Slate system has accurate user and permissions information.
• Assign/update permissions at the discretion of the Associate Director.
• Consistent deduping of records to ensure data accuracy and cleanliness.
• Support Associate Director with various tasks and projects where needed.

Other duties as assigned

Qualifications

Required

• Bachelor’s degree, preferably in an IT-related field, with one to three (1-3) years in an enrollment services role requiring technical and functional knowledge or an equivalent combination of education and experience.
• Experience working in a CRM, preferably Technolutions Slate
• Strong problem-solving and troubleshooting skills
• Ability to learn quickly and understand complex processes
• Proficiency in workflow management and campaign communication strategies
• Excellent organizational and project management abilities

Preferred

• Experience supporting higher education admissions or marketing teams
• Familiarity with Asana or similar task/project management tools
• Understanding of student recruitment, marketing, and admissions processes and event management

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $30.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.

Posted Job Title

Academic Operations Manager, Online Programs – Penn Engineering

Job Profile Title

Coordinator B

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

The Academic Operations Manager for Online Programs plays an important role in the new Office of Academic Innovation, which is dedicated to delivering exceptional engineering education. Reporting to the Director of Online Student Experience, this position manages academic processes, workflows, and communications for online master’s degrees, dual degrees, certificates, and non-degree students—serving over 3,000 learners worldwide.

This role works closely with the school’s Office of Academic Services (OAS) to manage program and course rostering, enrollment processes, and student workflows. As the online student population grows, this position will evolve to meet emerging needs. It’s an exciting opportunity to support students in achieving their academic and professional goals.

Job Description

Responsibilities

Academic Operations:

• Serve as the main point of contact with the OAS registrar and operations team as well as University partners as needed.
• Efficiently and accurately process student requests such as transfer credits, leave of absences, returns from leaves, advisor holds, course and program withdrawals, petitions, tuition and fee adjustments, enrollment deposits, finalize graduation audits, and manage official transcript vendor relationships.
• Coordinate with the Office of the University Registrar to submit new courses and programs for approval, prepare and submit semesterly rosters, and collaborate with key stakeholders to finalize and release course schedules accurately and on time.
• Manage and maintain degree program audits.
• Ensure that the Dean’s Master’s Scholarship, Grace Hopper, and Teaching and Learning Practicum Fellowship are applied to students’ accounts.
• Maintain course waitlists and register students for permitted courses.
• Help to streamline and improve existing and new workflows related to academic operations.

Student Affairs Operations:

• Support escalated student cases by managing complex workflows. Collaborate with faculty, course staff, and the Office of Academic Services to ensure efficient facilitation and resolution of cases.
• In collaboration with the Director for Online Student Experience, update and maintain the Online Student Handbook.

Communications & Information Management

• Manage all cyclical student communications, ensuring clarity, consistency, and alignment with program objectives.
• Help develop communication plans to promote student engagement opportunities.
• Maintain the Academic Program Calendar and public Course Schedule, ensuring accurate and timely updates across documents, websites, and communication platforms.
• Regularly review and update the course catalog, program guidelines, and other student-facing materials to reflect current offerings, policies, and procedures.
• Collaborate with stakeholders to ensure communication materials are engaging, accessible, and effectively distributed to relevant audiences.

Administrative Support

• Assist with planning and organizing our large-scale, in-person events such as Commencement Reception and Fall Fest.
• Oversee work-study positions.

Other duties as assigned

Qualifications

• Bachelor’s degree and a minimum of 2-3 years of experience, preferably in higher education, student affairs or a closely related field, or an equivalent combination of education and experience
• Demonstrated experience supporting graduate-level and/or working professional students preferred
• Strong customer service skills, positive attitude and attention-to-detail
• Intermediate Excel skills such as pivot tables, vlookup and filters
• Experience with a CRM system such as Slate strongly preferred
• Experience maintaining student records and working with student information systems strongly preferred
• Proficient with GSuite
• Excellent written and verbal communication skills
• Experience working in a highly collaborative team environment preferred

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$43,919.00 – $65,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

View full job description, qualifications and benefits information HERE.