Full-Time Positions

Director of Marketing for Penn Engineering Online

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

 

Posted Job Title

Director of Marketing for Penn Engineering Online

 

Job Profile Title

Director, Marketing

 

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

Penn Engineering Online is looking for a proven marketing leader interested in joining a dynamic, fast-paced, entrepreneurial and mission-driven team.

 

Job Description

Penn Engineering Online is looking for a proven marketing leader interested in joining a dynamic, fast-paced, entrepreneurial and mission-driven team. Reporting to the Executive Director of Penn Engineering Online with a dotted reporting line to the Associate Dean of Graduate Programs,  the Director of Marketing will create, lead and drive a strategic and tactical marketing and communications plan, ensuring enrollment goals are met for multiple online at-scale graduate degree programs. As the first leadership hire for marketing in Penn Engineering, the Director of Marketing will build a team responsible for all aspects of marketing while being ultimately responsible for ensuring the quality and consistency of communication and marketing efforts across all channels. The Director of Marketing will oversee daily operations including lead generation, funnel management, lead nurturing, paid search, web, email, social media, communications and public relations. Working closely with the Executive Director, Associate Dean of Graduate Programs and Dean of Penn Engineering, the Director of Marketing will develop priorities, set goals, measure effectiveness through analysis of metrics, and make adjustments to improve performance. Critical to the success of the position, the Director of Marketing will cultivate and manage relationships with internal communication and marketing departments, external marketing agencies and various vendors and consultants to meet goals.

The Director of Marketing will also serve as an advisor to other teams within the School of Engineering interested in expanding their knowledge of degree program marketing.

 

Responsibilities

  • Marketing Strategy and Plan: Create, lead and drive a strategic and tactical marketing and communications plan, ensuring enrollment goals are met for multiple online at-scale graduate degree programs. Identify new market opportunities and lead the positioning strategy.  Develop and oversee a marketing budget. Develop and effectively utilize a system of metrics to continually test the effectiveness of efforts, ensure a strong ROI and optimize marketing efforts to meet goals. Conduct ongoing analysis of paid advertising, web, email, and social content, and partner with external marketing contacts/firms to create analytic reports. Distill analysis into insights to inform marketing strategy, and share data with internal and external stakeholders.
  • Day-to-Day Operations: Build and manage a team responsible for all day-to-day marketing operations including content development and management, digital and social presence, inquiry generation and management, marketing tech management (CRM) and ongoing email and social campaigns. Ensure the work produced is accurate, timely, effective, and on brand. Oversee successful and highly productive relationships with agencies, vendors and others as needed to achieve goals.
  • Communications: Develop and build the brand presence for Penn Engineering Online and all degree programs. Ensure high-quality and consistency as well as managing permissions, student privacy and other considerations.
  • Collaboration with On-Campus Grad Admissions: Serve as a resource to on-campus admissions staff by regularly sharing best practices, templates and other resources.
  • Marketing Tech: Support the development of marketing automation tools including but not limited to a CRM. Assist with the management of both internal staff and external agencies to ensure the system is most effective. Develop strategic workflows to drive lead nurturing campaigns.
  • Research innovations and trends in the field. Represent Penn Engineering Online to external marketing professionals, learning platform professionals, and the greater marketing and communications learning community.  As a member of the Engineering Online leadership team, collaborate regularly with others to help drive the mission and vision for Online education in Penn Engineering. Work closely with the Engineering Online admissions and recruitment team, faculty program directors and other internal stakeholders.

 

Qualifications

  • Bachelor’s degree, Master’s degree preferred, and a minimum of seven years of marketing experience or an equivalent combination of education and experience.
  • Supervisory experience
  • Strong data analysis skills and knowledge of data privacy policies
  • Familiarity with CRMs such as Salesforce Marketing Cloud, HubSpot or similar
  • Must be results oriented with the ability to independently manage multiple priorities simultaneously
  • Must have an understanding of marketing trends in the higher education sector
  • Proficient with GSuite
  • Intermediate Excel skills such as pivot tables, vlookup and filters required for the position, advanced Excel skills preferred
  • Excellent written and verbal communication skills
  • Experience working in a highly collaborative team environment preferred

Note: Cover Letter strongly recommended

 

Job Location – City, State

Philadelphia, Pennsylvania

 

Department / School

School of Engineering and Applied Science

 

Pay Range

$59,703.00 – $113,435.00

 

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

 

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

 

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

Click Here to Apply

Course Delivery Instructional Technology Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

 

Posted Job Title

Course Delivery Instructional Technology Manager

 

Job Profile Title

Coordinator B

 

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

Penn Engineering Online Learning is seeking to add a Course Delivery Technology Manager to its expanding team as part of its ongoing commitment to innovative technology and leading-edge online learning.

 

Job Description

Penn Engineering Online Learning is seeking to add a Course Delivery Technology Manager to its expanding team as part of its ongoing commitment to innovative technology and leading-edge online learning. In addition to providing technical support and training, vetting and recommending new instructional technology, and establishing and maintaining vendor relationships, this position will also gain additional hands-on experience by directly managing approximately two courses per semester. The Course Delivery Technology Manager will serve as an essential facilitator for at-scale online courses, ensure the delivery of a high-quality learning experience for students, and will have the opportunity to initiate and coordinate special projects. This position will be joining a fast-paced, agile team in a growing and dynamic program.

Responsibilities

  • Manage the day-to-day operations of approximately two semester-length online courses (up to 400 student enrollments per course). Work directly with the faculty and TA teaching team to ensure the course is delivered according to the established guidelines and online policies. Specifically, work with the Course Delivery and Instructional Design teams to prepare the course for launch, lead weekly course meetings, manage all administrative processes, oversee hiring and supervision of TA teams, maintain documentation in project management systems on course updates, revisions and issues, consume and analyze feedback reports from various streams and share with the course team, and answer questions from the course team. Occasional evening and weekend work required.

  • Serve as an instructional technology expert: develop training materials, answer escalated questions from other members of the team, perform testing, and develop workarounds.

  • Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.

  • Maintain technology account access privileges ensuring the right users have access and old users are removed on a regular schedule.

  • Contribute to the maintenance of vendor relationships such as partnering with vendors to develop new features, improvements, and communicate platform changes.

  • Other duties as assigned.

Qualifications

  • Bachelor’s degree, Master’s in a related field preferred, and a minimum of two years of experience, preferably in higher education, or an equivalent combination of education and experience.

  • Demonstrated experience managing or facilitating large online courses or working on or with teaching teams

  • Some programming experience in Python and/or Java (preferred)

  • Expertise with administrating LMSs (Canvas, Blackboard, Coursera, edX), LTI integrations, and associated instructional technologies

  • Strong customer service skills, positive attitude, and attention-to-detail

  • Excellent written and verbal communication skills

  • Experience working in a highly collaborative team environment

  • Intermediate Excel skills

  • Note: Cover Letter strongly recommended.

 

Job Location – City, State

Philadelphia, Pennsylvania

 

Department / School

School of Engineering and Applied Science

 

Pay Range

$42,953.00 – $77,315.00

 

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

 

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

 

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

Click Here to Apply

Assistant Director, Course Delivery

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

 

Posted Job Title

Assistant Director, Course Delivery

 

Job Profile Title

Manager B

 

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

Penn Engineering Online is seeking a leader with instructional knowledge and technology expertise to lead the Course Delivery team.

 

Job Description

Penn Engineering Online is seeking a leader with instructional knowledge and technology expertise to lead the Course Delivery team—a fast-paced, agile team in a growing and dynamic office. The Assistant Director will manage the team of approximately four full-time employees responsible for ensuring a successful and seamless learning experience for over 1,600 students in multiple online programs. This role will manage and supervise day-to-day operations, including maintaining and innovating a comprehensive customer service strategy focused on outcomes and student success. The Assistant Director will serve as the go-to expert in supporting operations in an online learning program, implementing best-in-class instructional technology, and leading and growing a team of high-performing contributors. Manage the day-to-day operations of approximately one semester-length online course. Some evening and weekend work may be required.

Responsibilities

  • Team Management: As the supervisor of the Course Delivery team, manage employees responsible for day-to-day operations of at-scale online, for-credit, courses. Specifically, review and refine existing processes, responsibilities and operations to ensure a smooth course experience for faculty, TAs, students and staff. Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members. Oversee TA hiring and exam proctoring. Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester. Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.

  • Instructional Technology: Along with the Instructional Technology Program Manager, serve as an expert in instructional technology, troubleshoot all platform or course challenges, and develop workarounds as needed.  Perform quality assurance checks on a number of systems and platforms to ensure bugs are caught early and remedied quickly. Create and maintain a comprehensive knowledge base for various stakeholders including staff, faculty and TAs to use as a reference when they encounter challenges during the semester. When informed of a platform update, manage the education and training of the Faculty, TAs and Staff so they can easily adapt to the change. In close collaboration with the Engineering and Data team, stay abreast of all new technologies, regularly provide suggestions for platform improvements and evaluate new technologies.

  • Customer Service: Develop and oversee a comprehensive customer service strategy focused on faculty, TA and student satisfaction. Track metrics on a daily basis to meet the customer service goals, monitor customer satisfaction and adherence of staff to customer service policies (professional and well written communication, 24 hr response time, SLAs), oversee training of staff and TAs in the foundations of customer service to ensure high levels of performance.

  • Student Success: Support the Student Affairs Team in helping every student in the degree programs to succeed. Specifically, track quantitative and qualitative information from multiple systems, work closely with the Faculty, TAs and Student Affairs team to monitor student progress, coordinate interventions and track accommodations.

  • Course Asset Management: Develop and monitor a system to ensure assets across systems are updated including regular spot checking in multiple systems such as Airtable, Google Drive, the course management system and other third party tools.

  • Evaluation:  Develop surveys and other evaluation instruments to gather feedback from stakeholders. Provide weekly status updates to leadership and a full briefing at the end of each semester on the success of the team and any challenges.

Qualifications

  • Bachelor’s degree and 3-5 years of experience, preferably in higher education, technology, or a closely related field, or an equivalent combination of education and experience.

  • Demonstrated experience managing online courses and/or instructional technology.

  • Demonstrated experience managing teams, including both strong project management skills and supervisor skills.

  • Strong customer service skills, excellent written and verbal communication skills, and strong attention to detail.

  • Intermediate Excel skills such as pivot tables, vlook-up and filters.

  • Experience with LMSs, LTIs, and associated instructional technology.

  • Proficient with GSuite and comfortable using project management tools such as Trello or AirTable.

  • Experience working in a highly collaborative team environment and with students in higher education preferred.

  • Note: Cover Letter strongly recommended.

 

Job Location – City, State

Philadelphia, Pennsylvania

 

Department / School

School of Engineering and Applied Science

 

Pay Range

$42,953.00 – $77,315.00

 

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

 

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

 

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

​Click Here to Apply