Current Job Openings

Instructional Designer (Temporary)

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

This role will be a member of the Learning Design and Technology team and must be a talented instructional designer who can collaborate with our accomplished faculty to create unique and powerful learning experiences that leverage the latest in learning science and advances in technology to foster engagement and rigorous learning.

The Instructional Designer will work with faculty and the Associate Director to plan highly engaging, scalable online courses, driving the learning design process by guiding faculty through key decisions about how to transform their courses for online students. They will then collaborate with faculty to execute the planned approach, assisting with various types of content development, and providing project management to ensure work adheres to timelines and budgets. In partnership with other Learning Design and Technology staff, they will build each course in the platforms (primarily Canvas) and run comprehensive QA on them to prepare for successful launches. Post-launch, this individual will coordinate corrections to course materials and revisions for future iterations of courses.

Job Description

Responsibilities include:

• Work with faculty to design highly engaging, scalable online courses that meet Penn Engineering course standards. Manage the development or revisions of an average of 2-3 courses at a time at various stages in process. Drive the learning design process by guiding faculty through key decisions about how to transform their courses for online students and manage timelines and deliverables.
• Lead development of learning design deliverables, including learning objectives, assessments, content plans, activity types, and student interactions.
• Work with faculty and teaching assistants as subject matter experts and content producers to generate rigorous and engaging learning assets that highlight Penn and our faculty.
• Build Canvas course shells and author relevant assets; document and manage asset records.
• Design with course accessibility at the forefront, audit existing course materials for accessibility, write alt-text, and update PDFs where appropriate.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree with 1-2 years of experience designing full online courses or equivalent combination of education and experience.
• Strong collaborator and communicator capable of working closely with colleagues to achieve project objectives in a fast-paced environment
• Demonstrated ability to work autonomously and deliver on precise deadlines
• Passion for learning and remaining on the cutting edge of current thinking in the field and an ability to articulate a perspective on these topics
• Experience working in a higher ed institution, collaborating directly with faculty to diplomatically guide them toward effective outcomes
• Familiarity with a variety of web and interactive technologies and how they support effective learning (i.e. Canvas and Panopto)
• Basic understanding of front-end design and development (UX principles, HTML, etc.)
• Knowledge of best practices, processes, and current developments in online education and learning science

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $35.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.

Assistant Director of Instructional Technology – Office of Academic Innovation – Penn Engineering

Job Profile Title

Information Technology Manager

Job Description Summary

Penn Engineering Online is seeking a leader with expertise in instructional technology, operational management, and emerging technologies to lead the Instructional Technology Team. This role will oversee day-to-day course operations and manage AI-related projects and initiatives across the Office of Academic Innovation to ensure a cutting-edge learning experience.

Job Description

Penn Engineering Online is seeking a leader with instructional technology and operational expertise to lead the Instructional Technology Team—a fast-paced, agile team in a growing and dynamic office. The Assistant Director will manage the team of approximately four full-time employees responsible for ensuring a successful and seamless learning experience for over 2,000 students in multiple online programs.

This role will manage and supervise day-to-day operations, including maintaining and innovating a comprehensive customer service strategy focused on outcomes and student success. Beyond core operations, the Assistant Director will act as a strategic lead for the Office of Academic Innovation’s AI initiatives, managing the lifecycle of AI-related projects and their integration into the digital ecosystem. The Assistant Director will serve as the go-to expert in supporting operations in an online learning program, implementing best-in-class instructional technology, and leading and growing a team of high-performing contributors.

The job will follow a hybrid work schedule. Some evening and weekend work is required.

Responsibilities:

• Team Management As the supervisor of the Instructional Technology Team, manage employees responsible for day-to-day operations of at-scale online, for-credit, courses. Specifically, review and refine existing processes, responsibilities and operations to ensure a smooth course experience for faculty, TAs, students and staff. Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members. Oversee TA hiring and exam proctoring. Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester. Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.
• Instructional Technology In concert with other Instructional Technologists on the team, serve as an expert in instructional technology, troubleshoot all platform or course challenges, and develop workarounds as needed. Perform quality assurance checks on a number of systems and platforms to ensure bugs are caught early and remedied quickly. Maintain and update a comprehensive knowledge base for various stakeholders including staff, faculty, and TAs to use as a reference when they encounter challenges during the semester. Stay abreast of new technologies in EdTech, regularly provide suggestions for platform improvements, and evaluate new tools.
• AI Integration and Strategy Lead the management and implementation of AI-related projects and initiatives across the Office of Academic Innovation, ensuring AI tools are ethically and effectively integrated into the curriculum and administrative workflows. When informed of a platform or AI tool update, manage the education and training of faculty, TAs, and staff so they can easily adapt to the change. Stay current on generative AI and machine learning applications in EdTech and identify opportunities for adoption and innovation
• Student Success Support the Student Affairs Team in helping every student in the degree programs to succeed. Specifically, track quantitative and qualitative information from multiple systems, work closely with the Faculty, TAs and Student Affairs team to monitor student progress, coordinate interventions and track accommodations.
• Other Duties as Assigned

Desired Qualifications:

• Bachelor’s degree , Master’s in a related field strongly preferred, and a minimum of 3-5 years experience, preferably in higher education, technology or a closely related field, or an equivalent combination off education and experience.
• Demonstrated experience managing AI integration projects, pilot programs, or AI-driven educational tools.
• Demonstrated experience managing online courses and/or instructional technology.
• Demonstrated experience managing teams that need to meet daily, weekly and semester goals, i.e., both strong project management skills and supervisor skills.
• Strong customer service skills, positive attitude and attention-to-detail.
• Intermediate Excel skills such as pivot tables, vlook-up and filters.
• Experience with LMSs, LTIs, and associated instructional technology.
• Proficient with GSuite and comfortable using project management tools.
• Excellent written and verbal communication skills.
• Experience working in a highly collaborative team environment preferred.
• Experience working with students in higher education environment.

  Note: Cover Letter strongly recommended.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$83,500.00 – $97,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.

Technical Support Specialist (Temporary)

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

The Online Learning Technical Support Specialist provides essential tier 1 support for Penn Engineering Online, managing after-hours technical troubleshooting and communications across platforms like Zendesk, Slack, and Canvas. Key responsibilities include auditing course content and grades for consistency, monitoring student engagement trends, and escalating urgent issues to ensure a seamless academic experience. By supporting live Zoom events and managing extension requests, this role ensures continuous operational reliability for students and faculty outside of standard business hours.

Job Description

• Periodic checks of Zendesk, Ed Discussion, and Slack for issues that cannot wait until the next business day, escalating to Course Managers and Assistant Director when necessary
• Daily checks of Ed Discussion to escalate any student questions that have gone nearly 24 hours without a response to TAs
• Troubleshooting live events held via Zoom via Canvas
• Audit of Google Drive to ensure synchronization with Canvas content
• Canvas audit to ensure consistency between courses
• Checking Weekly Check-In course surveys for trends and potentially problematic issues
• Monitoring and responding to Extension Requests for all courses via Power Automate / Slack
• Auditing grades to ensure consistency between Gradescope and Canvas
• Provide exam support for all courses outside of business hours

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $26.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.